The writer failed, and the reporting team never noticed
A Multi-AZ DB cluster: one writer and two reader instances across three Availability Zones. Everything that talks to it is drawn below, and every one of those arrows is a database dependency.
They are not the same dependency. Some of these send writes and some only ask questions, and the difference decides who is in the incident.
Boundaries, outermost first: Multi-AZ DB cluster — three zones: Reader 1 (zone b), Reader 2 (zone c), Writer (one instance; FAILED: lost at 09:14) Outside every boundary: Reports API (reads only), Checkout API (writes orders), Payment consumer (writes receipts) Connections: Checkout API calls Writer — INSERT Payment consumer calls Writer — INSERT Reports API calls Reader 2 — SELECT Writer publishes to Reader 1 — semisynchronous Writer publishes to Reader 2 — semisynchronous